Refunds & Returns

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 

Several types of goods are exempt from being returned. Opened, used, or damaged goods cannot be returned. We also do not accept products that have been exposed to hazardous materials, or flammable liquids or gases.

 

To complete your return, we require that you fill the Customer Service online form completely and accurately.  All return requests are handled via email and not by phone or letter. 

 

Please do not send your purchase back to the manufacturer without first obtaining a Return Authorization Number.

Refunds (if applicable)

Once your approved return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  All returns are subject to a 20% restocking fee.   Shipping costs are not refundable.  All postage fees associated with the return are the responsibility of the customer.

 

Refunds are only issued on the original credit card used during the purchase.

 

Late or missing refunds (if applicable)

If you haven’t received a refund within three weeks of the return, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@safetyroofmarkers.com.  Please provide your Return Authorization number in all correspondence.

Sale items (if applicable)

Only regular priced items may be refunded.  Clearance items and closeouts are not returnable or refundable.

 

Exchanges (if applicable)

We only replace items if they show a manufacturer defect.  If you need to exchange an item due to a defect, please fill the customer service online form and attach a photo showing the defect. 

 

 

Shipping

To return your product after obtaining a Return Authorization Number, you should mail your product to: Roof Safety Markers, 1 Kiddie Dr., Avon, MA 02322, USA.  All return postage, fees, and customs charges are the sole responsibility of the customer.

 

You will be responsible for paying for your own shipping costs, fees, and custom charges for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  A 20% restocking fee is assessed on all returned items.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are returning any item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.